EM01. Who this policy covers
This policy explains how RU EM SA (RUEMSA), a gemstone and personal-ring business in Thane, Maharashtra, India, proposes to handle information connected with enquiries, consultations and orders. Contact us at [email protected], on +91 91118 13999, or at R Mall, Ghodbunder Service Rd, Thane, Maharashtra 400607. The registered business identity and designated privacy contact must be confirmed before this draft becomes effective.
02. Information you choose to share
When you contact us by email, telephone or WhatsApp, you may share your name, contact details, questions, preferences and correspondence. The website’s enquiry fields request a request type, name, email, country code, telephone number and message. Website form submissions are stored in a Cloudflare D1 database for RU EM SA to review and respond to. The form does not currently send an email notification.
If you request an astrological consultation, we may ask you directly for your date, time and place of birth. Share only information relevant to the consultation, and obtain permission before providing another person’s details. For a ring order, we may need ring size, design preferences, delivery and billing details and order correspondence. Do not send payment-card details, passwords or identity documents through the general enquiry channels.
03. Why information is used
Information is used to respond to your enquiry, arrange and provide a requested consultation, discuss gemstone and setting options, prepare quotations, communicate about an order and arrange delivery. Where applicable, records may also be needed for accounting, legal obligations, security and resolving disputes. Permission for an enquiry or consultation is not permission for unrelated promotional messages. Any future marketing programme must explain its choices and provide a way to opt out.
04. Website technology and third parties
Your browser requests pages and files from the website host. Hosting providers may process technical information such as IP address, browser details, requested pages and request times to deliver and secure the site. The site also loads fonts from Google Fonts and some display libraries or styles from external content-delivery networks; those requests expose connection information to their providers.
The background-audio control stores a mute preference in your browser’s local storage under ruemsa-audio-muted. You can clear it in your browser’s site-data settings. The current local website has no added advertising pixels or analytics scripts. Hosting analytics and any production tracking must be checked before publication.
Instagram, WhatsApp, YouTube and Google Maps links take you to services with their own privacy practices. The Instagram section includes three embedded videos. Loading these embeds connects your browser to Instagram, which may receive your IP address and browser information and use cookies or similar technologies under its own privacy policy. If you are signed in to Instagram, the service may associate interactions with your account. Any additional tracking or required consent controls must be reviewed before publication.
05. Who may receive information
A requested service or order may require relevant information to be shared with a consultation provider, craftsperson, delivery provider or payment service involved in fulfilling it. Access should be limited to what is needed for that task. Information may also need to be disclosed where required by law or to resolve a dispute. The actual provider list and any international processing must be confirmed before this policy is finalised. We do not authorise the sale of consultation or birth details through this policy.
06. Retention and security
Records should be retained only for the requested service, necessary follow-up, applicable recordkeeping obligations or a legitimate dispute, then deleted or anonymised where appropriate. Specific retention periods, deletion procedures and access safeguards remain to be confirmed. No online transmission or storage method is entirely risk-free; contact us if you believe your information has been exposed.
07. Your choices and requests
You may contact the email address above to ask about information you have shared, request corrections or deletion, withdraw permission for optional processing or raise a privacy concern. We may need proportionate information to verify a request. Deletion or withdrawal may affect an ongoing service, and some records may need to be retained as required by applicable law. Your statutory rights remain unaffected. Available rights and any further complaint route depend on the law applicable to your situation.
08. Children and other people’s information
The website is intended for adults arranging their own consultations and purchases. If you are enquiring on behalf of a child or another person, contact us before sharing birth or personal details so the necessary permission and safeguards can be established.
09. Changes and effective date
This page is a review draft prepared on 27 October 2026, not an effective-date announcement. The final notice must reflect the actual business identity, contact-form service, provider arrangements, retention practices and any tracking in use. Future material changes should be reflected here with an updated effective date.